Important information

Information for Patients & Referrers

  • All
  • Patients
  • Referrers
What do mental health professionals do?

Our teams are comprised of clinicians such as psychologists, social workers, and occupational therapists. Regardless of professional background, all of our clinicians are trained in evidence-based psychological interventions to assist you with symptom management, behaviour change, or adjustment to difficult life circumstances. Psychological therapy involves talking therapies and practical strategies to assist in improving mental health. We do not prescribe medication.

Depending on your needs, you will be matched to an appropriate clinician who may provide assessment, diagnosis and/or treatment for a range of mental health concerns.

Some of our treatment services are aimed at early intervention and prevention. So it is NOT necessary to have a major mental illness to benefit from psychological treatment.

Are Psychologists doctors?

Psychologists typically do not have medical training (unlike psychiatrists, who do).

Psychologists do not prescribe medication.

Some psychologists may use the title “Dr” if they have a relevant PhD or Professional Doctorate. For example, Dr Tess Crawley completed a PhD in clinical psychology in 2004.

Do I need a referral to see a mental health professional?

Not necessarily. You can arrange to be seen without a referral. This is called a self-referral.

We accept referrals from all sources, although Medicare rebates are only available upon referral from your GP with a mental health care plan. It is possible to attend your first session under a fee-per-service basis and then arrange the GP referral.

Please see your GP to discuss a referral and whether or not you are eligible for a mental health care plan.

Where STPI (previously ATAPS) funding* is available, secondary referrals (such as from a child health nurse or school principal) are also accepted. Please call the Launceston office for clarification, as this funding program is based there.
* We are contracted through PHT to provide STPI-funded services in Launceston, Scottsdale, George Town and on the East Coast of Tasmania. 

What will it cost to see a mental health professional?

Session fees vary depending on length of session and the qualifications of your therapist. It is best to call the practice to discuss the actual fees that will apply to you.

You will be asked to pay on the day of consultation. You may be eligible for a Medicare rebate, depending on how you were referred. Please note, we are not a bulk billing practice.

If you live in areas where we have a contract with Primary Health Tasmania to provide STPI services (previously known as ATAPS), you may be eligible for sessions with no out-of-pocket cost (this is limited to Launceston, Scottsdale, George Town, and East Coast clients, where we are contracted under PHT to provide STPI-funded services). 

Our admin team can assist with current fees, and whether or not you are eligible for a Medicare rebate or STPI-funded services.

<b>For Referrers</b>
GP referrals

A GP referral and Mental Health Care Plan are required for clients to receive Medicare rebates or to be seen under the STPI program funded by Primary Health Tasmania (STPI, previously ATAPS, is limited to northern and eastern Tasmania). Referrals without a Mental Health Care Plan (and self-referrals) do not attract Medicare or STPI funding, although treatment under the STPI program may commence initially without one as long as there is a relevant secondary referral (e.g., from a school principal, welfare officer, etc).

Please be aware that we are not a bulk billing practice.

Referrals from other professionals

We welcome referrals from all sources, not only your GP. For example, if you are pregnant and experiencing some anxiety, your obstetrician or midwife is welcome to refer you to us. We will discuss with you whether or not an additional GP referral is also required, but we’re happy to arrange an appointment without one. 

Clients may be eligible for STPI services (in eligible locations) upon referral from appropriately qualified professionals (e.g., mental health social workers, psychologists, child health nurses, obstetricians). Clients then have up to two weeks to arrange a GP referral.


The STPI (short term psychological interventions) program is funded by Primary Health Tasmania, with money from the federal government. The Crawley Clinic Launceston hold a contract with Primary Health Tasmania to provide STPI services to clients in the following regions (and surrounds): Launceston, Scottsdale, George Town, and East Coast (St Helens to Triabunna). Please check with our Launceston office if you would like more information. 


Clients are asked to pay a session fee on the day of consultation (Medicare and private health rebates, where applicable, will be processed on site). Please ask our admin team for the current fee schedule.
There is no out-of-pocket cost for Tasmanian clients eligible to be seen under the STPI program (previously ATAPS). However, we are not a bulk billing practice.


Self-referrals are gladly accepted. This simply means you may contact our office directly in book in to see one of our clinicians without a referral from a GP (or other professional). As with all private fee paying clients, self-referred clients are asked to pay for their session on the day of consultation. Medicare does not provide rebates for self-referred clients, however clients should check their private health fund for rebate information.